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Changing Billing Contact ​

The billing contact is the person who manages your team's subscription, billing settings, and billing notifications. Only the current billing contact can transfer this responsibility to someone else.

You will lose billing access

After you transfer billing, you will no longer be able to manage subscriptions, billing settings, or receive billing notifications for this team.

Transfer billing contact ​

  1. Go to Settings.
  2. Click Billing contact.
  3. Select the new billing contact in New billing contact. Only active Admin and Manager users can be selected.
  4. Choose whether to turn on Update billing email to the new contact's email address if you want the team billing email updated automatically.
  5. Enter your password in Your password to confirm the transfer.
  6. Click Transfer billing contact.

Billing contact transfer form with new contact and password confirmationAn example of transferring billing contact responsibility to another admin or manager.

The new billing contact receives an email and an in-app notification confirming that they are now responsible for billing.

You can also start this process from Settings > Updating Options in the Billing section by clicking Transfer billing contact.

Billing badge

After the transfer, the new billing contact appears with a Billing badge on the Platform Users page.