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Payment Connections ​

Connect your organisation's Stripe and GoCardless accounts so members can pay issued invoices online. Payments go directly to your connected accounts — separate from your Open Commute platform subscription.

Billing access required

Only users with billing access (usually the billing contact) can connect payment providers.

Connect Stripe for card payments ​

  1. Go to Settings.
  2. Click Payment connections.
  3. In Card payments (Stripe), click Connect Stripe.
  4. Complete Stripe's hosted onboarding (business details and payout bank account).
  5. Return to Open Commute and turn on Offer card payments on invoices when the status shows Connected.

Use Manage in Stripe to open the Stripe Express dashboard for payouts and account issues. Use Continue setup if Stripe still needs information.

Connect GoCardless for Direct Debit ​

  1. Go to Settings.
  2. Click Payment connections.
  3. In Direct Debit (GoCardless), click Connect GoCardless.
  4. Sign in to GoCardless (or create an account) and approve access.
  5. Turn on Offer Direct Debit on invoices when the status shows Connected.

Enable payments on invoices ​

Each provider has its own toggle on the Payment connections page. Both can be enabled at the same time. Members only see methods that are connected and enabled.

How members pay ​

When an invoice has a balance due and at least one payment method is enabled, the public invoice link shows Pay with Stripe and/or Pay with GoCardless. Successful payments are recorded automatically on the invoice.

Card payments usually confirm within a few minutes. Bank payments can take longer while GoCardless processes the payment.

Disconnect a provider ​

Use Disconnect on the provider section. This stops new online payments through that provider. Existing recorded payments on invoices are not removed.