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Managing Incidents ​

Review and resolve incidents reported against bookings or vehicles.

Report from the source record

New incidents are reported from the relevant booking or vehicle record — not from this list. Use this page to track and resolve them.

View incidents ​

  1. Go to Operations.
  2. Click Incidents.
  3. Open a tab to focus the list:
    • All incidents
    • Open
    • New
    • Resolved

Use filters to narrow by status or category.

Incidents list with status tabsAn example of the incidents list filtered to open incidents.

Open an incident ​

  1. Find the incident in the list.
  2. Click View on the row.

The detail view shows the full timeline of updates.

Acknowledge an incident ​

  1. Open the incident.
  2. Click Acknowledge.
  3. Confirm by clicking Acknowledge incident.

Acknowledging shows the incident is being handled without closing it.

Resolve an incident ​

  1. Open the incident.
  2. Click Complete.
  3. Confirm by clicking Resolve incident (or Complete).

Add a note ​

  1. Open the incident.
  2. Click Add note.
  3. Enter your update and save.

Notes appear on the incident timeline for your team.

Incident statuses ​

These are the statuses available and a small description of each one.

StatusDescription
OpenReported and awaiting action.
AcknowledgedSomeone is handling it but it is not yet resolved.
ResolvedClosed and no further action needed.