Frequently asked questions

OpenCommute is community transport software for UK schemes. Platform users run bookings, fleet, invoicing, and member records from the admin panel. Members will book and manage journeys through a dedicated app.

Community transport organisations, volunteer-driver schemes, and groups that move passengers with shared vehicles. It is built for coordinators and volunteers — not generic fleet dispatch for commercial operators.

Platform users are staff and volunteers who log into the admin panel with a role such as Admin or Manager. Members are the passengers, drivers, and volunteers you serve. Member records are managed by platform users; the member app for self-service booking is coming soon.

Every new organisation gets a 28-day free trial with no payment required. You can invite platform users, explore bookings and fleet tools, and cancel before the trial ends if it is not the right fit.

Starter, Community, and Community Plus, with clear monthly limits for platform users, members, vehicles, and storage. Annual billing saves 10%. See the pricing page for current limits and costs.

Six booking types: Open, One-to-one, Driver own, Group, Internal, and Block. Each has its own workflow for approval, assignment, buffers, and costing.

Not yet. Platform users manage member records and bookings in the admin panel today. A dedicated member app for bookings, payments, and journey status is coming soon.

Team payment connections for Stripe and GoCardless so member invoice payments go to your organisation are available in Settings. Card and Direct Debit collection from the public marketing site payments flow is marked Coming soon where noted on Features.

Yes. Each team’s data is isolated. Platform users only see what their role allows, and activity is tracked with a full audit history.

Yes. Billing contacts can manage the subscription from Settings after the trial. You can change plan or cancel according to your Stripe billing cycle — no long-term lock-in from OpenCommute.