Terms and Conditions

Last updated: 4 November 2026

These terms and conditions (“Terms”) govern access to and use of OpenCommute and related services (together, the “Service”) provided by darren-glanville.dev (“we”, “us”, “our”). Our marketing website is at https://opencommute.uk.

By creating an account, starting a trial, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Who we are

The data controller is Darren Glanville trading as OpenCommute.

Darren Glanville trading as OpenCommute, 19 Dixon Avenue, Consett, DH8 0PZ, United Kingdom

Email privacy@opencommute.uk.

1. About the Service

OpenCommute is software for community transport teams to manage bookings, members, vehicles, compliance, invoicing, and day-to-day operations. We provide the platform only. We do not provide transport services, employ drivers, or act as a carrier on your behalf.

You are responsible for how your team uses the Service, including the transport services you deliver to members and passengers, compliance with applicable laws, and the accuracy of information entered into the system.

2. Who may use the Service

The Service is intended for community transport groups, charities, social enterprises, and similar organisations that operate passenger transport services in the United Kingdom, and for their authorised staff and volunteers.

You must be at least 18 years old and have authority to bind your team or organisation when signing up. You must provide accurate registration details and keep them up to date.

3. Accounts, teams, and access

When you register, you create a team workspace. Each team has its own data, settings, users, and subscription. You are responsible for:

• keeping login credentials secure and not sharing admin access inappropriately;
• all activity that occurs under your team account, including actions taken by users you invite;
• assigning appropriate roles and permissions to staff and volunteers; and
• promptly notifying us of any suspected unauthorised access or security incident.

We may suspend or restrict access if we reasonably believe your account is being misused, poses a security risk, or violates these Terms.

4. Free trial and subscriptions

We may offer a free trial (currently 28 days unless stated otherwise at signup). Trial access is provided without payment but remains subject to these Terms and any plan limits shown on our pricing page.

After the trial, continued use of paid features requires an active subscription. Subscription fees, billing intervals, and plan limits (such as users, members, vehicles, and storage) are described at signup and on our pricing page. Fees are billed in advance via Stripe unless we agree otherwise in writing.

Unless required by law, subscription fees are non-refundable. You may cancel through the billing settings in the platform or by contacting us. Cancellation stops future charges but does not normally entitle you to a refund for the current billing period.

We may change plan prices or limits for new subscriptions. If we change pricing for an existing paying customer, we will give reasonable notice before the change takes effect.

5. Acceptable use

You agree not to use the Service to:

• break any applicable law or regulation, including transport, safeguarding, and data protection law;
• upload unlawful, abusive, defamatory, or misleading content;
• attempt to gain unauthorised access to the Service, other teams’ data, or our infrastructure;
• introduce malware or interfere with the normal operation of the Service;
• harvest or misuse personal data of members, passengers, or staff;
• resell, sublicense, or provide the Service to third parties except as part of your own transport operations; or
• use the Service in a way that could harm us, other customers, or the reputation of OpenCommute.

We may investigate suspected violations and remove content or suspend accounts where reasonably necessary.

6. Member and passenger data

If you collect personal data about members, passengers, drivers, or volunteers through the Service, you are the data controller for that information. We act as a data processor on your instructions when storing and processing that data to provide the Service.

You agree to:

• collect only data that is necessary for your transport services;
• provide appropriate privacy information to your members and staff;
• keep personal data secure and use it only for legitimate transport-related purposes;
• not send spam or unrelated marketing without proper consent; and
• honour unsubscribe requests and data subject rights under applicable law.

Our handling of personal data is described in our Privacy Policy and Third party services page.

7. Your content

You retain ownership of content you upload to the Service (such as member records, vehicle details, documents, and compliance files). You grant us a limited licence to host, back up, display, and process that content solely to operate and improve the Service.

You are responsible for ensuring you have the right to upload content and that it does not infringe third-party rights. You must maintain your own backups of critical records where required for your regulatory or operational obligations.

8. Support

Support is provided through our ticket system unless your plan states otherwise. We aim to respond to reasonable support requests during normal business hours, but we do not guarantee response times or resolution times unless agreed in a separate written support agreement.

9. Availability and changes

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, upgrades, third-party outages, or events outside our reasonable control may cause temporary downtime.

We may update, improve, or withdraw features from time to time. If we discontinue a material part of the Service, we will use reasonable efforts to give affected customers advance notice.

10. Termination

You may stop using the Service at any time and cancel your subscription as described above.

We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or if continued provision of the Service creates legal, security, or operational risk. Where practical, we will give you notice and a reasonable opportunity to remedy a curable breach before termination.

On termination, your right to access the Service ends. We may delete team data after a reasonable retention period, except where we must retain information for legal, billing, or security reasons. You should export any records you need before cancellation where the platform provides export tools.

11. Intellectual property

We own the Service, including software, branding, documentation, and underlying technology. These Terms do not grant you any ownership rights in OpenCommute. You may not copy, modify, reverse engineer, or create derivative works of the Service except as permitted by law or with our written consent.

If you believe content on the Service infringes your copyright, contact us at support@opencommute.uk with sufficient detail for us to investigate.

12. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will meet your specific operational requirements, that scheduling, pricing, compliance reminders, or other outputs will be accurate or complete, or that defects will be corrected immediately. You remain responsible for operational decisions, vehicle roadworthiness, driver suitability, passenger safety, and regulatory compliance.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under applicable law.

Subject to the above, we will not be liable for any loss of profits, loss of business, loss of goodwill, loss of data, indirect or consequential loss, or for any claims brought by your members, passengers, or third parties arising from your transport operations or use of the Service.

Our total aggregate liability arising out of or relating to the Service in any twelve (12) month period will not exceed the greater of (a) the fees paid by your team to us in that period, or (b) one hundred pounds (£100), except where prohibited by law.

14. Indemnity

You agree to indemnify and hold harmless darren-glanville.dev, its directors, employees, and contractors from claims, losses, and reasonable expenses arising from your use of the Service, your transport operations, your content, your handling of personal data, or your breach of these Terms, except to the extent caused by our negligence or wilful misconduct.

15. General

• These Terms, together with our Privacy Policy and Cookie Policy, form the entire agreement between you and us regarding the Service.
• We may update these Terms from time to time. We will post the updated version on this page and, where changes are material, use reasonable efforts to notify account holders. Continued use after the effective date constitutes acceptance.
• If any provision is held invalid, the remaining provisions remain in effect.
• You may not assign your rights under these Terms without our consent. We may assign our rights as part of a business reorganisation or sale.
• These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless mandatory consumer protection law in your jurisdiction requires otherwise.

Contact

Questions about these Terms can be sent to support@opencommute.uk.